Order status
After logging in to your personal account via ‘My Account’ you can always follow the status (of your purchased test(s)) under ‘My orders’. When the test(s) is(are) finished the results will be shown under ‘My orders’. In addition, we will keep you informed of the status of you order(s) by email.
Retest
The result ’Sample quality/Monsterkwaliteit’ can be stated on the result report. This means that the quality of the sample has been insufficient and therefore no result or not all results are reported. Since new DNA is needed, a new sample needs to be collected. You will receive new sample material free of charge, the retest(s) will be performed with no additional costs.
Shipping
You do not have to stay at home to receive the package, because the sample material is small enough to fit in your mailbox. CombiBreed does not charge shipping costs for sample material. We only charge you if you would retour the sample material.
